Elevate Your Business with Smart WhatsApp Communication
Smart WhatsApp Communication is exactly one type of message that can increase the interactions between you and your customers. This function makes good use of a chatbot, which is extremely convenient for customers to reply with just one click.
There are two types of Interactive Messages: List Messages and another is Quick Reply Buttons.
List Messages
List messages allow you to present up to 10 selectable options to your customers. Each option can be fully customized—titles, descriptions, and more—providing a structured and user-friendly way to present choices.
For customers, it offers a seamless experience: they can respond instantly with a single tap. For merchants, it simplifies communication by allowing consistent, repeatable responses—eliminating the need to manually copy and paste the same message.
Quick Reply Buttons
Make conversations smoother with TrioChat’s Quick Reply Buttons! You can add up to 3 tap-to-choose options under each message—making it super easy for customers to respond instantly.
For example, if you ask, “Welcome! What language do you prefer?”, simply include quick reply buttons like:
- Traditional Chinese
- Simplified Chinese
- English
No typing needed—just a single tap!
Want to make it more engaging? Customize each button with your own titles, labels, and images to match your brand’s style and voice. It's a faster, smarter way to keep the conversation flowing.
Why is an Interactive Message necessary?
1. Improved Clarity and User Understanding
Interactive messages on Triochat streamline communication by replacing lengthy text with clear, actionable choices. Instead of reading through dense content, customers can simply tap a button to ask questions, make selections, or get information—making the entire experience more intuitive.
As users continue engaging with this format, their familiarity grows, leading to better understanding and smoother interactions over time.
2. Boost in Sales and Marketing Performance
When powered by chat automation, Triochat interactive message features enable businesses to respond instantly based on customer input. This not only enhances the shopping journey but also leads to higher engagement and satisfaction.
By guiding users step-by-step, these messages help remove decision fatigue and build trust—ultimately leading to increased conversions and more effective marketing outcomes.
3. Personalisation Builds Stronger Customer Connections
You can deliver a tailored experience that meets each customer’s unique needs—right when it matters. Because messages are generated in real-time, they can reflect the customer’s context or preferences instantly.
For instance, display a List Message showing only the available reservation time slots, or use Quick Reply Buttons to present previously used delivery addresses.
By making interactions relevant and personal, you reduce friction and create a more connected, efficient, and satisfying user experience.
How to Create Interactive WhatsApp Message Templates on Triochat?
Follow the below steps to create interactive WhatsApp Message Templates in Triochat:
- Go to Message Template from the left navigation.
- Click on Create New Template button on top right corner. Provide a Category, Template Name and language for the Message Template.
- Customize the WhatsApp Template with Headers, emojis in the Body, adding variables to personalize the Message Template for every customer, add engaging footer, buttons with quick replies, or button with CTAs.
- Create buttons that let customers respond to your message or take action. You can add upto 10 buttons. If you add more than 3 buttons, they will appear in a list.
- Submit for Review. Wait till the WhatsApp Message Template is approved.Once the template is approved, wait for 15 mins before sharing this Message Template with your customers.
- Once the template is approved, wait for 15 mins before sharing this Message Template with your customers.
By following the above steps, you can easily create engaging and personalised WhatsApp Interactive Message Templates that will enhance smartness in WhatsApp communication.