FAQ – triochat.io | AI WhatsApp Automation Platform

Frequently Asked Questions

Have questions about our product? Find answers below.

How can I contact triochat.io customer support?

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You can reach triochat.io customer support through WhatsApp, email, or the support form on the website. The team assists with setup, troubleshooting, and general product queries.

How can I contact triochat.io customer support by phone?

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Customers can directly call the triochat.io support team at +91-9109816126 during business hours. This option is useful for urgent queries, setup assistance, or quick clarifications.

How can I contact triochat.io customer support via email?

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You can email your queries to support@triochat.io with relevant details or screenshots. The support team will review your request and respond with the required assistance.

Does triochat.io provide onboarding or setup support?

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Yes, triochat.io offers onboarding support to help you set up WhatsApp automation, chatbots, and team inbox smoothly from the start.

Can I get help with WhatsApp API approval and setup?

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Yes, the support team guides you through WhatsApp API approval, number setup, and basic configuration to avoid common errors.

What should I do if my WhatsApp messages are not sending?

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If messages fail, check template approval status, account balance, and API connection. If the issue continues, contact support with error details.

How can I report a bug or technical issue?

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You can report bugs by contacting support with screenshots or error messages. Clear information helps the team identify and fix the issue faster.

Does triochat.io provide documentation or help guides?

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Yes, triochat.io offers help articles and documentation to explain features, settings, and best practices for automation and messaging.

Can support help with chatbot and automation setup?

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Yes, support can guide you on chatbot flows, automation rules, and best practices based on your business use case.

Is customer data safe when contacting support?

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Yes, customer data shared with support is handled securely and used only for resolving the issue, following data protection practices.

Can I get priority support on higher plans?

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Yes, certain plans include faster response times and priority support to help businesses that rely heavily on WhatsApp communication.

How do I escalate an unresolved support issue?

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If an issue remains unresolved, you can request escalation through the support team, and it will be reviewed by a senior technical member.

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