Features

There is no setup fee associated with using the WhatsApp API.

While regular WhatsApp usage is free for individuals, WhatsApp Business API has a conversation-based pricing model designed for businesses. Meta charges businesses based on the type and number of conversations they initiate or receive.

Here's how pricing works:

• User-Initiated Conversations (UIC): When a customer messages you first. You have a 24-hour window to respond.
• Business-Initiated Conversations (BIC): When you message a customer outside the 24-hour window using a pre-approved template.
• Pricing Tiers: The cost varies depending on the customer's phone number country code (i.e., their region) and the category of message you're sending.
• Conversation Categories: Marketing, Utility, Authentication, and Service – each has different pricing.

Free Tier: The first 1,000 user-initiated conversations per month are free. This is provided by Meta directly and resets monthly.

Read our complete WhatsApp pricing guide or contact us via WhatsApp for a detailed quote for your region and use-case.

No, TrioChat is a pay-as-you-go service, and we do not have any cancellation fees. You can cancel your plan at any time. However, we do not provide any refunds on payments made for your existing subscription or credits.

We accept payments from all credit cards enabled for international online transactions. You can also pay through bank transfers if you choose an annual plan. Please reach out to support@triochat.io for more information.

The cost depends on several factors including:

• The type of message: Marketing messages are usually costlier than Utility or Service messages.
• Country of your customers: Pricing varies based on the recipient's country code.
• Volume: High-volume senders may be eligible for discounts or tiered pricing.

For example, sending a marketing message to a customer in India may cost significantly less than sending the same message to a customer in the U.S.

See Meta’s pricing table here or talk to our team for custom pricing based on your business needs.

The onboarding process typically takes 1–3 business days, depending on how quickly you complete the required steps. This includes:

• Verifying your Facebook Business Manager account
• Choosing or creating a WhatsApp Business profile
• Selecting a number for WhatsApp API usage

Our team will guide you through each step to ensure a smooth setup.

No, a verified Facebook Business account is required to access the WhatsApp Business API. This is part of Meta's requirement to ensure that your business is legitimate and trustworthy. If you don’t have one, we can help you set it up.

No, unlike the regular WhatsApp app, the WhatsApp Business API works independently of your phone. Once your number is connected through TrioChat, all messaging is handled via servers and does not require the app to be active or your phone to stay connected.

If a user blocks your number, you won't be able to send them messages through the WhatsApp API. Frequent blocking may impact your Quality Rating, and Meta may restrict your messaging limits if too many users report or block your number.

The WhatsApp Business App is designed for small businesses and runs on mobile devices, while the WhatsApp Business API is designed for scaling communications allowing automation, CRM integration, bulk messaging, and team inboxes. It has no graphical interface and requires technical setup or a service provider like TrioChat.

Before sending a business-initiated message, you must submit your message as a template for approval via Meta. TrioChat allows you to create, preview, and submit templates.

Most templates are reviewed within 1–2 minutes, though some may take longer if flagged for manual review.

No, there are no hidden charges. With TrioChat, you only pay:

• WhatsApp’s conversation-based fees (as charged by Meta)
• Platform usage or subscription fees (depending on your chosen plan)

All charges are transparent and communicated clearly on your billing dashboard.

Yes, business-initiated messages (using templates) typically cost more than user-initiated (session) messages.

Template messages are charged according to the type of template used (Marketing, Utility, Authentication, or Service) and the recipient’s region. In contrast, user-initiated conversations are cheaper and may even be free if within Meta’s 1,000 free conversations/month quota.

Yes, TrioChat allows you to:

• Track your live message usage and spending in your billing dashboard
• Set daily or monthly limits on your campaign usage
• Enable alerts when nearing your quota

This helps you avoid surprise costs and keep control over your marketing budget.