Privacy Policy

Below are the definitions for the terms used throughout this Privacy Policy:

Service
The triochat.io website, platform, mobile interfaces, APIs, dashboards, and all related services operated by <strong>PixelTechnologies Pvt. Ltd</strong>.

Personal Data
Information about an identifiable individual, either directly (e.g., name, phone number) or indirectly (e.g., device information, usage patterns), that is collected by or shared with triochat.io.

Usage Data
Data automatically collected when using the Service—for example, device information, pages visited, message events, browser type, IP address, time spent on pages, and diagnostic data.

Cookies
Small data files stored on your device (computer or mobile device) that help improve functionality, security, and user experience on our Service.

User
The individual accessing or using triochat.io’s Service. For the purposes of data protection laws, the User is also considered the Data Subject.

We collect different types of information to deliver, improve, secure, and optimize the triochat.io platform.

We collect several types of information to deliver, operate, and improve the triochat.io platform. This includes data that helps us provide messaging services, ensure security, enhance performance, and support your business operations.

Personal Data

While using triochat.io, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• Full name
• Email address
• Phone number / WhatsApp number
• Business information (company name, website, industry)
• Account credentials
• Billing or payment information (if applicable)
• Any information you choose to share through forms or communication channels

We use Personal Data to create your account, communicate with you, provide customer support, and deliver the features requested by you.

User-Provided Message Data

When you use triochat.io to send or receive WhatsApp messages, forms, templates, or chatbot responses, we may process:

• Message content
• Media files shared through WhatsApp (images, PDFs, audio, etc.)
• Contact details of the person you message
• Metadata (timestamps, delivery status, read receipts)

We process this data only to provide the messaging service, comply with WhatsApp policies, and improve your user experience (e.g., analytics, automation triggers).

Cookies & Tracking

We use cookies and similar technologies to

• Keep you signed in
• Remember your preferences
• Improve navigation
• Analyze usage patterns
• Enhance security

You may refuse cookies, but some parts of the Service may not function properly as a result.

Customer Support Data

When you contact support via chat, email, or ticketing system, we may collect:

• Your name and contact details
• Screenshots or logs you share
• Communication history

This information is used only to resolve your queries and improve our support services.

We do not sell your Personal Data.

However, in order to provide our messaging services, we may share or process certain data with trusted third-party service providers strictly for operational purposes.

Meta / WhatsApp Business Platform

triochat.io integrates with Meta’s WhatsApp Business Platform APIs to enable messaging functionality. When you send or receive WhatsApp messages through our Service, message content and metadata are processed via Meta’s infrastructure in accordance with Meta’s policies.

We do not use this data for advertising or cross-app tracking.

Service Providers

We may use third-party vendors for:

• Cloud hosting and infrastructure
• Payment processing
• Analytics
• Error monitoring and diagnostics
• Customer support tools

These providers are contractually obligated to protect your data and use it only for the purposes of providing services to us.

We may disclose information if required by law or to protect our legal rights.

We retain Personal Data only for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

Message data and contact information are retained:

• For the duration of your active account
• As required for legal compliance
• As necessary to resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time by contacting support@triochat.io.

We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Encrypted communication (HTTPS/TLS)
• Secure cloud infrastructure
• Access controls and authentication
• Regular system monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

triochat.io does not use your data for cross-app tracking or third-party advertising.

We do not:

• Sell personal information
• Share personal data with data brokers
• Track users across other companies’ apps or websites for advertising purposes

If analytics tools are used, they are used solely to improve platform performance and user experience.

Depending on your location, you may have the following rights:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion
• The right to restrict processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact support@triochat.io.

triochat.io is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that a child has provided us with Personal Data, we will take steps to delete such information promptly.

Users may request deletion of their account and associated data at any time.

You may:

• Delete your account from within the app (if available), or
• Email support@triochat.io with your registered email address.

Upon verification, we will delete your personal data within a reasonable timeframe, except where retention is required by law.

If you have any questions about this Privacy Policy, please contact us at

Support@triochat.io