Refund Policy
Summary
This guide explains TrioChat's payment terms and refund policies. It will help you understand how payments are processed and what options are available if you need a refund.
Refund Guidelines
Payment Terms
Non-Refundable Subscriptions:
As outlined in our Terms and Conditions:
- Paid subscriptions are non-refundable unless mandated by law or agreed upon in writing.
No refunds or credits (service or otherwise) will be issued for:
- Partial periods of service
- Upgrade or downgrade requests
- Unused portions of the service
Payment Authorization
Before completing a payment, customers such as yourself must:
- Enter their card details.
- Confirm the following statement: "I authorize TrioChat to save this payment method and automatically charge it for any subscription associated with it."
This step ensures customers are fully informed before finalizing the transaction.
Consent and Agreement
Double Confirmation Requirement
After entering personal and card details, customers must:
- Confirm their agreement with TrioChat's Terms and Conditions and Privacy Policy by ticking the designated checkbox.
Refund Requests
If you believe you are eligible for a refund, follow these steps:
- Contact us via email at support@triochat.io
- Provide the following details for faster assistance:
- Your registered email address
- Your TrioChat Client ID
Our team will review your request and respond as soon as possible. Typically, the refund process takes about 5-10 business days.