Summary
This guide explains triochat.io payment terms and refund policies. It will help you understand how payments are processed and what options are available if you need a refund.
Refund Guidelines
Payment Terms
1. Non-Refundable Subscriptions
As outlined in our Terms and Conditions:
- Paid subscriptions are non-refundable unless mandated by law or agreed upon in writing.
- No refunds or credits will be issued for partial periods of service
- No refunds for upgrade or downgrade requests
- No refunds for unused portions of the service
Consent and Agreement
Double Confirmation Requirement
After entering personal and payment details, customers must:
- Confirm agreement with triochat.io Terms and Conditions
- Accept our Privacy Policy by ticking the designated checkbox
This ensures transparency and secures customer consent before processing any transaction.
Refund Requests
If you believe you are eligible for a refund, please follow these steps:
1. Contact Our Support Team
Reach out to our customer support team through our official channels.
2. Provide Required Details
Include the following information for faster assistance:
- Your registered email address
- Your TrioChat Client ID
- Reason for refund request
3. Review Process
Our team will review your request and respond as soon as possible. Typically, the refund process takes 5-10 business days.
Frequently Asked Questions
General Questions
1. Can I cancel my TrioChat subscription at any time?
You can cancel your subscription anytime, however no refunds will be issued. Please ensure you review the terms before subscribing.
2. Are there any refunds for unused portions of the service?
No, refunds or credits are not issued for unused portions of the service, partial periods, or upgrades/downgrades.
Refund Process
5. What should I do if I believe I'm eligible for a refund?
Contact us with your registered email and TrioChat Client ID. Our team will review your request and get back to you as quickly as possible.
6. How long does it take to process a refund request?
Once we receive your refund request, our team will review it and respond within 5-10 business days.
Need More Help?
If you have any questions about our refund policy or need assistance with your account, our support team is here to help. Get in touch within 24 hours.