If you see the error "139000 – Blocked by Integrity" while building or publishing a Flow in TrioChat, it means our system has flagged your account activity for not fully aligning with our integrity safeguards. Don't worry—this isn't always serious, but some actions will be restricted until the issue is resolved.
🔒 What "Blocked by Integrity" Means
Integrity checks are safeguards that ensure safety, compliance, and fairness for everyone. When your account is blocked for integrity reasons, it signals potential suspicious activity or a possible policy violation.
Important: This doesn't always equal a major problem, but it does temporarily stop actions like creating or publishing Flows.
⚠️ Why This Error Happens
Some common triggers include:
- Mass or unsolicited messages sent to people who haven't opted in.
- Misleading or spam-like content flagged as suspicious.
- Unauthorized tools or automations connected without approval.
- Shared or compromised accounts suggesting login security issues.
- Policy violations against WhatsApp content or usage terms.
📊 Possible Consequences
Depending on the severity, you may experience:
- ❌ Inability to publish or update Flows.
- 🚫 Restricted messaging or limited use of advanced features.
- ⏱️ Temporary suspension for repeated issues.
- 🔒 Permanent blocks in cases of ongoing violations.
The positive side: in most cases, the issue can be fixed by following remediation steps.
🛠️ How to Fix the Error
1. 📞 Contact TrioChat Support
Reach out to our support team through the contact form. When contacting us, mention the "139000 – Blocked by Integrity" error and provide context on recent activities.
2. 📋 Review Policies & Guidelines
Revisit WhatsApp rules, especially around content, user messaging permissions, and tool usage.
3. 🔍 Audit Your Flows & Messages
Ensure your flows only target opted-in users and avoid misleading or unsafe links. Adjust or remove anything questionable.
4. 🔌 Disable Unapproved Tools
If you're using non-approved scripts or integrations, disconnect them right away.
5. 🔐 Secure Your Account
Update your password, don't share credentials, and look for unusual logins. If you suspect your account was compromised, notify Support.
6. ✅ Request a Review
After making corrections, ask Support to re-check your account. Share the actions you've taken to demonstrate compliance.
🛡️ How to Prevent Future Issues
- ✓ Only message users who have opted in.
- ✓ Keep content clear, truthful, and respectful—avoid spam or misleading claims.
- ✓ Stick to WhatsApp approved tools and integrations.
- ✓ Monitor message and flow activity to avoid sudden spikes.
- ✓ Regularly check updates to our policies and terms.
💡 Pro Tip: By following these guidelines, you can maintain a healthy account status and avoid integrity-related blocks in the future. Remember, these safeguards exist to protect both businesses and users, ensuring a better experience for everyone on the platform.
🆘 Need More Help?
If you're still experiencing issues after following these steps, don't hesitate to reach out to our support team. We're here to help you get back to building amazing flows and connecting with your audience safely and effectively.
