Chat Features

Triochat's chat screen empowers users to compose rich, expressive messages using a variety of formatting and interaction tools.

Bold

Highlight important text using bold formatting. Usage: Select text and click the B button or vice versa.

Italics

Emphasize words or phrases with italics. Usage: Select text and click the I button or vice versa.

Strikethrough

Strikethrough is a text formatting style that draws a horizontal line through the center of text, often used to indicate something is deleted, outdated, or corrected.

This text will appear with strikethrough. Usage: Select text and click on the S button.

Code

Share code snippets or commands using inline or block code formatting. Usage: Select the text and click on the code button or vice versa.

Emoji

Express emotions or reactions by inserting emojis directly into messages. Just click on the emoji you would like to add.

Attachment

Click the attachment icon to upload and send files, images, or documents.

Templates

Insert pre-approved templates for quick, standardized responses.

Lead Details in Message

View and insert customer lead details (such as name, contact, tags) directly in the chat for context and personalization.

Reaction

Just like you react to messages on WhatsApp with emojis, Triochat now lets you do the same! Whether it's a thumbs up, heart, or laugh, you can quickly express how you feel about any message with a simple tap. It's a fun and easy way to respond without typing a word—making your chats more interactive and expressive.

Private Note

An interesting feature that Triochat offers is Private notes. Notes that are visible only to your team and not to the customer. Click here to enable private note mode. Notice how the colour changes to yellow here. This confirms that you are in the private notes mode now. Add the notes and press enter and your private notes will appear in the chat screen. Click here again to disable the private notes mode.

Message Actions

Each message or conversation supports a set of actions accessible via the three-dot menu at the top right corner of the chat screen.

Pin Conversation: Pin important conversations to keep them at the top of your chat list for easy access. Pinned chats feature is very useful when you want to mark a chat for follow up.

Delete Conversation: Permanently remove a chat from your chat history. Confirmation required before deletion.

Mark as Resolved: Mark the conversation as resolved/closed, moving it out of the active chat queue.

Assign Chat

Assign chat is crucial for a smoothly functioning shared inbox, facilitating teamwork and improving efficiency by distributing tasks effectively. With Triochat, you have the flexibility to assign chats to Users, Team, or to a Bot created within the system.

Assign chats to team members and add context via private notes for seamless transitions. If a chat is assigned to a team, all team members will be able to see and respond to a chat.